Postage & Packaging

All items are sent via Royal Mail within two working days of your order being placed at the latest, if you require an item urgently, please state this within your order form. If a courier option or international delivery is selected at the checkout, then the best courier/carrier for your area will be used. For all items delivered within the UK I use a flat rate shipping fee to make your life as easy as possible:

Second Class = £2.99 flat rate

First Class = £3.99 flat rate

First Class Signed For = £4.99 flat rate

Express Courier = £7.99 flat rate

International Shipping = £10.00 per-order £5.00 per-item

If you require international shipping and would like a quote based specifically on the items that you would like to order, please get in touch at studio@hannahheys.com.

Refunds and returns

If you are unhappy with your item or have any questions prior to purchase, please get in touch via email in the first instance at studio@hannahheys.com.

As a large portion of items and artworks are one-offs, each case will be dealt with individually, please note all information on item descriptions and do get in touch if you have any questions prior to purchase. Discussions regarding refunds or replacements cannot be undertaken after 28 days of original purchase, refunds and replacements cannot be offered on commissions and bespoke items.